- Description
- Curriculum
- Reviews
-
1
Class 1 Lesson (What is a Virtual Assistant)A Virtual Assistant (VA) is a self-employed professional who provides administrative, technical, creative, or specialised support to clients remotely.
-
2
Class 1 Quiz -
3
Class 2 Lesson (Setting Up Your VA Business)
Niching down means focusing your VA services on a specific industry, client type, or set of tasks rather than trying to serve everyone.
-
4
Class 2 Quiz
-
5
Assignment
-
6
Class 1 Lesson (Calendar and Schedule Management)
As a VA, you may work with clients in different countries and time zones. Understanding this is critical to avoiding scheduling errors.
-
7
Class 1 Quiz
-
8
Class 2 Lesson (Email and Inbox Management)
Inbox Zero is a productivity philosophy developed by writer Merlin Mann. The goal is to keep the email inbox empty (or near empty) at all times by processing every email as it arrives rather than letting it accumulate.
-
9
Class 2 Quiz
-
10
Assignment
-
11
Class 1 Lesson (Online Research Techniques)
Boolean search operators are special words and symbols that refine search engine queries, allowing you to find more precise information faster.
-
12
Class 1 Quiz
-
13
Class 2 Lesson (Data Entry and Documentation)
Data entry is one of the most common tasks assigned to VAs - and accuracy is more important than speed. An error in a database or spreadsheet can have significant downstream consequences for a client's business.
-
14
Class 2 Quiz
-
15
Assignment
-
16
Class 1 Lesson (Social Media Fundamentals for VAs
Instagram: a visual-first platform ideal for brands in lifestyle, beauty, fashion, food, fitness, and e-commerce. Key formats: Feed posts (square, portrait, landscape), Stories (24-hour temporary content), Reels (short-form video), and Carousels (multi-image swipe posts). Best for B2C (business-to-consumer) brands.
-
17
Class 1 Quiz
-
18
Class 2 Lesson (Content Planning and Scheduling)
A content calendar (also called an editorial calendar) is a planning document that maps out what content will be published, on which platform, on which day, and in what format.
-
19
Class 2 Quiz
-
20
Assignment
-
21
Class 1 Lesson (Customer Support as a VA)
A customer support VA manages the communication between a business and its customers - handling enquiries, resolving complaints, processing orders, and maintaining positive relationships on behalf of the client.
-
22
Class 1 Quiz
-
23
Class 2 Lesson (CRM Fundamentals)
CRM stands for Customer Relationship Management. A CRM system is a software platform that helps businesses organise, track, and manage their relationships and interactions with customers, leads, and prospects.
-
24
Class 2 Quiz
-
25
Assignment
